Customer feedback form template
A rating, what went well and what could be better, with a follow-up when the score is low.
6 questions · logic
What it asks
- How satisfied are you overall?Rating, required
- Sorry to hear that. What went wrong?Long text, required
- What did you like?Long text
- What could we do better?Long text
- Would you recommend us to a friend?Yes / No
- Email, if you would like a replyEmail
Logic
- Shows “Sorry to hear that. What went wrong?” when “How satisfied are you overall?” is less than “3”.
Try it in the preview. How conditional logic works
After someone submits
They see: “Thank you for your feedback. It helps us improve.”
You get an email for each submission, and every answer is stored encrypted in your dashboard.
More feedback templates
- Net Promoter Score surveyThe 0 to 10 recommendation question, one question at a time, with follow-ups by score.
- Product feedbackHow people use your product, what they rate it, and what they would add.
- Event feedbackRatings for the sessions, venue and organisation, and ideas for next time.
- Website feedbackDid visitors find what they came for? Pass the page in the link to know where they were.