Support request form template

What it asks

1. Full nameShort text, required
2. EmailEmail, required
3. What do you need help with?Dropdown, required
4. How urgent is it?Single choice, required
5. Phone number, so we can call you backPhone
6. Order or reference numberShort text
7. Describe the problemLong text, required
8. ScreenshotFile upload

File uploads come with the Starter plan and up. On the Free plan, the form starts without its upload question.

Logic

• Shows “Phone number, so we can call you back” when “How urgent is it?” is “Urgent”.
• Makes “Phone number, so we can call you back” required when “How urgent is it?” is “Urgent”.

Try it in the preview. How conditional logic works

After someone submits

They see: “We've got your request and will be in touch soon. Urgent requests are answered first.”

You get an email for each submission, and every answer is stored encrypted in your dashboard.