IT help desk request form template

An internal IT ticket: device, problem, urgency and a screenshot.

7 questions

What it asks

  1. Full nameShort text, required
  2. EmailEmail, required
  3. DepartmentDropdown
  4. Type of problemDropdown, required
  5. UrgencySingle choice, required
  6. What is happening?Long text, required
  7. ScreenshotFile upload

File uploads come with the Starter plan and up. On the Free plan, the form starts without its upload question.

After someone submits

They see: “Your ticket has been logged. IT will be in touch.”

You get an email for each submission, and every answer is stored encrypted in your dashboard.